TahTech Limited Warranty

1. Warranty overview

TahTech Ltd provides this Limited Warranty for all TahTech-branded products, including the Flow V1 portable gaming monitor and ROG Ally accessories (cases, screen protectors, adapters, etc.).

This warranty applies to products purchased from tahtech.co.uk and authorised marketplaces (such as our official eBay store).

• Warranty term: 2 years (24 months) from the delivery date (or purchase date if delivery date is not available)
• Proof of purchase required: Order confirmation, invoice, or receipt showing purchase date and product details

2. What's covered

This warranty covers defects in materials and workmanship that occur under normal use. If a defect arises during the warranty period, TahTech will repair or replace the product at our discretion.

Flow V1 portable gaming monitor

• Display faults, including clusters or multiple dead/stuck pixels that materially affect use
• Backlight issues (flickering, uneven illumination, complete failure)
• USB-C port failure, power input faults, or HDMI connectivity issues
• Controller board malfunctions (image processing, button controls)
• Casing defects not caused by drops or physical impact
• Stand or kickstand structural failures under normal use

ROG Ally accessories

• Cases: Zipper failures, stitching defects, handle/strap detachment
• Screen protectors: Adhesive defects, manufacturing bubbles or defects present upon initial application
• Adapters & cables: Electrical faults, connector failures, intermittent connectivity under normal use

3. Exclusions (what's not covered)

This warranty does not cover damage or failures resulting from:

• Accidental damage, drops, impacts, or pressure applied to the screen or device
• Liquid damage, water ingress, or exposure to moisture
• Misuse, abuse, or use contrary to product instructions
• Unauthorised repairs, modifications, or attempts to disassemble the product
• Normal wear and tear, including cosmetic wear (scratches, scuffs, discolouration)
• Screen scratches, cracks, or physical damage to the display panel
• Burn-in resulting from prolonged static images or misuse
• Normal battery wear or capacity degradation (if applicable)
• Damage from using non-compliant power supplies, chargers, or cables
• Software issues, driver conflicts, or compatibility problems with third-party devices
• Screen protector installation errors or user-caused bubbles and misalignment
• Any loss of data, downtime, or consequential damages
• Damage to third-party accessories or devices
• Products purchased from unauthorised resellers or second-hand/used products
• Consumables and items subject to normal wear (e.g. cables, protective films)

4. Warranty remedies

If a valid warranty claim is approved, TahTech will, at our sole discretion:

• Repair the defective product
• Replace the product with an equivalent or comparable unit (new, refurbished, or like-new where permitted by law)
• Refund the purchase price (where repair or replacement is not feasible)

Replacement products carry the remainder of the original warranty period or 90 days from replacement, whichever is longer.

We aim to respond to warranty claims within 2 business days and provide a typical resolution timeframe of 7–14 days after receiving the returned item. These timeframes are estimates and not binding.

5. How to make a warranty claim

1. 1

   Contact us

   Reach out via our contact page with your order number, serial number (if available), clear photos or video of the defect, and a description of the issue.

2. 2

   Troubleshooting

   Our support team may ask you to perform basic troubleshooting steps to help diagnose the issue (e.g. trying a different cable, testing with another device, power cycling).

3. 3

   RMA issued

   If a warranty claim is approved, we will issue a Return Merchandise Authorisation (RMA) and provide return instructions.

4. 4

   Return shipping

   If a defect is confirmed within warranty, we may provide a prepaid return label. If no fault is found or the item is out of warranty, the customer is responsible for return shipping and a diagnostic fee may apply.

5. 5

   Resolution

   Once we receive and inspect the item, we will repair, replace, or refund as appropriate. You will be notified throughout the process.

6. Dead pixel / display policy

LCD and OLED display panels are complex electronic components. A small number of pixel anomalies (dead pixels, stuck pixels, or minor backlight variations) can occur and may be within normal manufacturing tolerances.

• If your display has clusters of dead/stuck pixels or multiple pixel anomalies that materially affect use, we will honour a warranty claim.
• Isolated single dead or stuck pixels that do not significantly impact viewing may not be covered, but we assess each case individually.
• We do not cite strict ISO pixel thresholds, but evaluate based on the severity and location of the defect.

If you believe your display has an unacceptable pixel defect, please contact us with photos and we will review your case.

7. Warranty transferability

This warranty applies to the original purchaser only and is non-transferable. If you sell or gift the product to another person, the warranty does not transfer with it. Proof of original purchase is required to make any warranty claim.